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Govink

Domain Solutions That Hit Real Pain Points

Across government affairs, public services and digital office, we embed AI x SI capabilities into real workflows. Every solution answers three questions: what problem it solves, how it lands, and what results it delivers.

Scenario-BasedPhased RolloutMeasurable OutcomesOn-Site Delivery
Index13 items · 3 domains
Our Method

Start from Scenarios, Not Technology

Every government differs in workflows, data readiness and legal environments. We research on-site first, design second, and prioritize by value and feasibility. First projects typically show measurable results within 3 months.

On-site research firstValue-based prioritizationResults in 3 months
01 / GOVERNMENT AFFAIRS

Government Affairs

Core administrative operations. Common pains: backlogged reviews, slow drafting, hard-to-find policies.

01

Intelligent Review & Approval

Pain Point

Manual document-by-document review, incomplete applications bouncing back, tight statutory deadlines.

Approach

AI pre-screening of materials, automatic element verification and draft decision support.

Outcome

Pre-review time and first-pass acceptance are measured jointly during the pilot; reviewers focus on cases that truly need judgment.

Key CapabilitiesCompleteness pre-checkAutomated verificationDecision draft support
/solutions/intelligent-reviewView Details
02

AI Document Drafting

Pain Point

Drafting eats work hours, formatting gets sent back, newcomers struggle.

Approach

Drafting, proofreading and formatting aligned with your standards, across official document types.

Outcome

Drafting time and format rejection rates are measured jointly during the pilot, and juniors produce compliant documents.

Key CapabilitiesMulti-type templatesStandards proofreadingLearned from your archive
/solutions/ai-document-draftingView Details
03

Policy Interpretation & Matching

Pain Point

Policies pile up and change fast; staff answer inconsistently, citizens get confused.

Approach

Structured policy parsing with automatic eligibility matching and proactive delivery.

Outcome

Consistent policy answers, eligible businesses and residents notified first, higher policy uptake.

Key CapabilitiesStructured parsingAutomatic matchingProactive delivery
/solutions/policy-matchingView Details
04

Smart Supervision

Pain Point

Task tracking is manual, progress invisible, overruns discovered late.

Approach

Automatic assignment, progress tracking, overdue alerts and one-click reports.

Outcome

Overdue rates fall, leadership sees live progress, and supervisors become analysts instead of chasers.

Key CapabilitiesSmart assignmentProgress alertsReport generation
/solutions/smart-supervisionView Details
05

Duty & Emergency Assistant

Pain Point

During incidents, staff dig through plans and call around — first reports are slow and fragmented.

Approach

Emergency plans and response knowledge on demand, one-click incident reports.

Outcome

Faster response, complete and standardized incident reports, calmer duty officers.

Key CapabilitiesEmergency Q&AResponse guidanceIncident report drafting
/solutions/duty-emergency-assistantView Details
02 / PUBLIC SERVICES

Public Services

End-to-end service journeys. Common pains: busy hotlines, confusing processes, undiscovered benefits.

?
01

Hotline AI Agent

Pain Point

High call volumes, understaffed lines at peak times, long agent training cycles.

Approach

AI deflection of routine inquiries, automatic ticket routing, auto-generated case summaries, real-time agent assistance.

Outcome

Instant answers around the clock, higher per-agent throughput, faster onboarding of new agents.

Key CapabilitiesQ&A deflectionSmart routingAgent assistance
/solutions/hotline-ai-agentView Details
02

Service Portal Smart Guidance

Pain Point

Citizens can't tell which item applies, what documents to bring, or where to go.

Approach

Condition-based Q&A that precisely matches service items, checklists and pathways.

Outcome

Ask once, know exactly what to do — fewer repeat counter inquiries, higher first-time completion.

Key CapabilitiesConditional guidancePrecise matchingChecklist generation
/solutions/portal-smart-guidanceView Details
03

Business Policy Matching

Pain Point

Policies are scattered; businesses don't know what they qualify for, departments don't know who to reach.

Approach

Company profiles matched with policy tags, benefits pushed proactively with application reminders.

Outcome

From 'businesses hunt for policies' to 'policies find businesses' — more applications and higher fulfillment.

Key CapabilitiesCompany profilingPolicy tag matchingApplication reminders
/solutions/business-policy-matchingView Details
04

Community Governance Assistant

Pain Point

Lean frontline teams, changing policy details, inconsistent answers from grid workers.

Approach

Community knowledge base with intelligent Q&A and mobile support for field workers.

Outcome

Residents get accurate answers on the spot, frontline burden drops, answers stay consistent.

Key CapabilitiesCommunity Q&AMobile field supportClosed-loop issues
/solutions/community-governance-assistantView Details
03 / DIGITAL OFFICE

Digital Office

Daily operations. Common pains: scattered knowledge, hand-built reports, unwritten minutes.

01

Smart Office Assistant

Pain Point

Hunting files, drafting, scheduling — chores fill the workday.

Approach

One assistant for scheduling, documents and information retrieval — always available.

Outcome

Ask and receive, administrative chores compressed, staff focus on core work.

Key CapabilitiesSmart schedulingDocument processingUniversal search
/solutions/smart-office-assistantView Details
02

Government Knowledge Management

Pain Point

Policies and know-how scattered across offices and personal drives — expertise leaves when people leave.

Approach

Policies, practices and cases become queryable organizational assets with sourced answers.

Outcome

Common questions have one authoritative source; newcomers ramp up faster, knowledge compounds.

Key CapabilitiesMulti-source ingestionTraceable RAG Q&AKnowledge analytics
/solutions/government-knowledge-managementView Details
03

Digital Workers (AI + RPA)

Pain Point

Cross-system data entry, report assembly and reconciliation — repetitive but error-prone.

Approach

Cross-system entry, aggregation and reconciliation executed automatically, with exception alerts.

Outcome

24/7 execution, same-day auto-generated reports, staff shift from data entry to analysis.

Key CapabilitiesCross-system automation24/7 executionException escalation
/solutions/digital-workersView Details
04

Smart Meetings & Minutes

Pain Point

Minutes depend on manual note-taking; decisions go untracked after meetings.

Approach

Live transcription, topic tracking and automatic minutes flowing into supervision.

Outcome

Minutes ready right after the meeting, decisions tracked to closure, shorter meetings.

Key CapabilitiesLive transcriptionTopic trackingAuto minutes
/solutions/smart-meetings-minutesView Details
Approach

How We Ensure Real Outcomes

We deliver an on-site team plus a sustainable capability — not just a system.

01

Scenario First

Start with high-frequency, verifiable scenarios — the first project already shows results.

02

Agreed KPIs

Efficiency, accuracy and satisfaction metrics confirmed jointly and written into contracts.

03

Security Throughout

Private deployment and role-based access in every phase, aligned with local data laws.

04

On-Site Operation

On-site delivery, then continuous knowledge enrichment, tuning and training — improving daily.

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